Contact us
Our team is ready to assist you with the following: Size and fit advice, detailed product information, delivery questions, exchange and return queries and placing orders.
Boutique
Location:
De Lind 4
5061 HW
Oisterwijk (NB)
The Netherlands
Openings Hours
Wednesday – Friday:
12:00 – 18:00
Saturday:
12:00 – 17:00
and by appointment.
Contact
By Phone:
+31 (0) 6 – 543 877 79
+31 (0) 13 – 207 76 00
By e-mail:
info@lillyzeligman.com
Here to assist
Our team was handpicked for their understanding of materials, process and passion. Whether you are browsing our site or visiting our store, we are always willing to share our deep knowledge and understanding of our makers and their craft.
The most commonly asked questions are covered in our faq’s below. If you have any specific questions please do not hesitate to contact us by completing the form or calling our boutique on 013-2077600 or via info@lillyzeligman.com
Shipping & Returns
If the item that you have ordered is in stock, it will be dispatched from our boutique within 24 hours (on working days). If you live in the Netherlands we strive to deliver your order to you within 1-2 working days. If you live in the EU, we strive to deliver your order to you within 1-3 working days. If you live in the USA, we strive to delivery your order within 1-5 working days. For information about delivery times in other parts of the world, please contact us.
Every piece of jewelry ordered from our webshop is lovingly prepared and ready for pick-up in our boutique. Stop by to collect your favorites and experience the sparkle in person.
Do you want to make a return or exchange? Please reach out to our team with your request—we’ll be happy to assist you!
Ofcourse! Please contact our team with your wishes. We will ship the items exactly as you wish for!
Whether you’ll be charged taxes on your purchases depends on the specific circumstances of your order:
- Within the EU: If you’re buying within the EU, taxes (like VAT) are typically included in the purchase price.
- Outside the EU: If you’re purchasing from outside the EU, import duties, taxes, and additional fees may apply upon delivery, depending on your country’s regulations.
We recommend checking your local customs policies or contacting us if you need more details. We’re happy to assist!
Yes, you can redeem your reward points at any time! Simply apply them during checkout in our webshop or let our team know when shopping in our boutique. If you have any questions about your points balance or how to use them, feel free to contact us.
Personalisation
Personalisation is possible on certain pieces. Should you have any special requests, please contact us.
- Consultation: Bring your jewelry to our boutique, or contact us to discuss your vision. Share your ideas, and Lilly will offer personalized advice and inspiration.
- Design Proposal: We’ll create a custom design based on your preferences, keeping the original piece’s essence.
- Approval & Crafting: Once you approve the design, our skilled artisans will begin the transformation. We’ll keep you updated throughout the process.
- Final Reveal: Pick up your beautifully restyled piece and enjoy a new creation filled with the memories and value of the original.
Ready to give your jewelry a fresh look? Contact us today or visit our boutique to get started!
If a piece of jewelry isn’t marked as “available now,” it doesn’t necessarily mean we cannot deliver it. Please contact our boutique, and we will do our best to accommodate your request and deliver the item to you, or find a matching item that fits your wishes.
Orders & Payments
Once you’ve placed an order, we’ll send you an order confirmation email along with a track and trace code to keep you updated on your delivery. If you have any questions or need further assistance, feel free to contact our boutique, and we’ll be happy to provide you with information about your order.
Yes! Every order comes with a clear track and trace. Once shipped, you can always check where your order is located.
Orders which are not shipped yet are open for changes. Please contact our team as soon as possible to change or cancel your order.
We are currently working with multiple payment methods: IDeal, By card or Bancontact. Do you prefer another payment method? Please contact us. We will arrange the payment method for you.
“My jewelry is alive, it breathes, it tells stories, and it connects. Each piece is a reflection of timeless beauty and the heartbeat of creativity.”
Lilly Zeligman
